We encountered a number of similar questions from different buyers so we have setup a FAQs to help our potential buyers having more preparation before the purchase.
We would like to buy the products from you, but how can I sure you are a qualified manufacturer?
We have been in business for more than 18 years and earned a good reputation in the area.By equipmented with the advanced imported CNC machines and with many adequately trained and rich experienced workers,We are committed to satisfying our customers by providing the high quality products and professional, efficient and courteous service.
What's the MOQ?
We usually require a 100 pieces MOQ for each model.
How can I pay?
We prefer international bank transfer and western union as payment. But if buyer want to use Paypal, we can also accept but will need to add 5% charge against the total value.
Can you ship to my country? I worry about the VAT or Customs Tax when package arrive.
We can ship package worldwide by either EMS,UPS, Fedex or DHL on actual cost. Package will be full value insured by Parcel Pro. We will only declare as "Watch Parts/samples" and will not declare the actual value on the package. For some countries, we will pack in a specific way in order to avoid any obstacles in the Customs.
How many days will it take to receive the products after an order is placed?
We aim to dispatch orders within 25-30 working days. All estimated delivery times are stated below.
Hong Kong,Taiwan and Mainland China up to three working days Japan,Singapore, Malaysia, Thailand and other Asian countries up to five working days The United States, Europe, Africa, Australia, New Zealand, Canada, Mexico, Colombia, Brazil and other countries all over the world. up to seven working days ---------------------------------- Our Customer Service Commitment -------------------------------------
Every customer should expect good service,That's why we have a Customer Service Commitment to help make sure we meet your expectations every time you deal with us.Every our employee you talk to is committed to these seven customer service principles. 1.We'll quote for you within one business day after received the detailed inquiry with the certain order quantity. 2.We'll start making samples after the design finalised. 3.We'll respond to you within one business day. 4.We'll let you know how long it will take to complete the samples/mass production. And we'll commit to that timeframe. 5.Small quatity order /trial order accepted. 6.OEM & ODM projects are welcomed. 7.Free existing samples by freight fee collected can be provided.